Refund policy

Last Updated: August 15, 2026

At Liberty Forge, operated by EFI INC, we want you to be satisfied with your purchase. We offer a 60-Day Money-Back Guarantee subject to the terms below.

60-Day Money-Back Guarantee

You may request a return within 60 days of the date your order is delivered.

To be eligible for a return, the product should be returned in substantially the same condition in which it was received. We reserve the right to deny a refund for products that have been intentionally damaged, excessively used, altered, or returned in a condition materially different from how they were received.

To begin a return, contact us at help@libertyforgeshop.com with your order number and reason for the return.

Please do not send products back without first contacting our customer support team.

Return Shipping

For standard returns, including returns due to preference, sizing, or change of mind, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless the return results from an error by Liberty Forge.

We recommend using a trackable shipping service when returning merchandise. Liberty Forge is not responsible for returned packages that are lost or damaged while being transported to us.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact help@libertyforgeshop.com as soon as reasonably possible and include:

Your order number
A description of the issue
Clear photographs of the product and, where applicable, the packaging

If we confirm that the product was damaged, defective, or incorrectly shipped, Liberty Forge will cover the applicable replacement shipping costs and send a replacement at no additional charge.

If a replacement is unavailable, we may offer a refund instead.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method, generally within 5–10 business days after the returned item has been inspected.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account. These processing times are outside our control.

Cancellations

Customers may request cancellation of an order before it has entered fulfillment or been shipped.

If your order has already entered fulfillment or has shipped, we may be unable to cancel it. In that case, you may request a return after receiving the order in accordance with our 60-Day Money-Back Guarantee.

To request cancellation, email help@libertyforgeshop.com as soon as possible with your order number.

Cancellation requests are not considered complete until confirmed by Liberty Forge.